Etihad Airways Cancellation Policy

Etihad Airways

Cancellation Policy

Etihad-Airways

Etihad Airways Cancellation Policy

FAQs

1. What is Etihad Airways flight cancellation policy?

If you have booked your ticket from Etihad Airways website then you must also be aware of Etihad Airways flight cancellation policy.

can cancel your booking either by calling the Contact Centre or from ‘Manage My Booking’ section. All the tickets booked under a travel agent should be cancelled through the agent or the third-party website used to make the booking.

As per Etihad’s Airways flight cancellation policy for 2021, only refundable tickets are valid for cancellation and full refund. To know whether you can cancel your ticket and, if so, how much you’ll be charged, read the fare terms listed on your ticket.

Etihad’s Airways Flight Cancellation Policy

  1. Any ticket cancellations done are irreversible.
  2. Refunds against the cancelled ticket(s) will be made as per the price of ticket at the time of booking.
  3. Refunds against cancellation may take 14 – 30 working days to reflect in your bank account or credit card statement.
  4. You may be charged a nominal cancellation fee based upon your route and fare.
  5. If you cancel your ticket within the 96 hours of your flight then you will be charged an additional 10% refund fee.
  6. In case of the death of the guest or a close relative or an unfortunate event like death of a co-passenger, the refund fee will be waived off.
  7. Infact tickets are 100% refundable.

For US and Canada Travellers

If you have made a booking at least seven days prior to your flight, cancel within 24 hours of purchasing the ticket to receive a full refund. Your refund will take seven days to process. You can contact Etihad Airways Global Contact Centre or visit one of their offices near you to receive a refund.

Ticket Cancellation and Refund in Case of Exceptions

  1. If any flight in your itinerary is cancelled then as per the Etihad cancellation policy you will get a full refund on your flight booking.
  2. Your ticket will be fully refunded if you are tested positive for COVID 48–96 hours before the test taken from a government-approved facility before your flight.
  3. You are unable to travel due to government laws that inhibit your travel.

2. How to cancel Etihad Airways flight without penalty?

Here’s the answer to how to cancel Etihad Airways flight without penalty–

  1. You have up to 14 days before your flight’s departure to claim a refund.
  2. If your flight gets delayed by minimum 5 hours and you decide not to take that flight, Etihad’s cancellation policy allows you to receive a full refund on the unused portion of your ticket.
  3. If you book a flight to or from the United States at least 7 days before your flight’s scheduled departure but you decide to cancel it within 24 hours of buying the ticket, you can get a full refund. However, the ticket must have been purchased from Etihad’s American sales office.
  4. If you purchased a fully refundable ticket and the fare conditions of your ticket clearly specify your eligibility, Etihad Airways ticket cancellation policy permits you to cancel your ticket and receive a full refund.

You may be able to cancel your ticket and receive a full refund case of exceptional circumstances –

  1. The Etihad Airways flight cancellation policy allows you to get a full refund on your flight booking if any flight in your itinerary is cancelled by the airways.
  2. You tested positive for COVID 48–96 hours before your flight from a government-approved facility.
  3. Your government laws and regulations have restricted your travel.

3. How to cancel an Etihad Airways ticket?

If there is a change in your travel plan then the Etihad Airways reservation team will hold your ticket until three hours before the scheduled departure time. The following are the step-by-step instructions on how to cancel an Etihad Airways ticket —

How to cancel an Etihad Airways ticket from its Website

  1. In your browser, go to etihad.com.
  2. Go to ‘Etihad Manage Booking’ area. Enter the passenger’s last name and the six-digit booking reference ID.
  3. On the next screen, select your flight itinerary and click on the ‘Cancel my flight’ option from the booking dashboard.
  4. You’ll be directed to the Etihad flight ticket cancellation policy, terms and conditions page. To continue, click the ‘Yes, I agree’ option.
  5. For the refundable tickets you will get a full refund after deducting a minor refund fee.
  6. You have the option of receiving a refund for the paid amount in your bank account or credit card statement or a credit for future.
  7. Non-refundable fares would only be eligible for a refund in the form of a future credit.
  8. You will receive the ticket cancellation confirmation on your registered email address after you agree to the cancellation.

How to cancel an Etihad Airways ticket over the Phone

Following are the steps to cancel your booking over phone –

  1. To cancel your Etihad booking by phone, call +1-866-399-0587.
  2. This number is a 24/7 toll-free number for the USA and Canada.

Please note that all the tickets booked under a travel agent should be cancelled through the agent or the third-party website used to make the booking.

4. How much does it cost to cancel an Etihad Airways flight?

When you cancel a Etihad Airways flight, you may be charged an additional cancellation or refund fee. Following factors determine how much does it cost to cancel an Etihad Airways flight –

  1. Your route and fare type, such as Deal, Classic, Saver, or Flex, will determine the cancellation cost.
  2. If you booked multiple tickets then the one with the most restrictive fare will be used.
  3. The cost of cancellation is determined by the pricing conditions of your original ticket.
  4. Tickets for infants are entirely refundable.
  5. You will be charged an extra 10% cost to cancel Etihad Airways flight within 96 hours of the schedule of your flight.
  6. If a co-passenger or immediate family member dies, you will not be charged for cancelling (or modifying) your flight reservation. Although, valid documents will be required as proof of claim.
  7. If you miss your flight, you will be charged a no-show fee.
  8. If you do not notify Etihad Airways as soon as possible that you will be missing your flight, your return/onward flight may be cancelled.

5. Can you cancel an Etihad Airways flight within 24 hours?

Only the Etihad Airways flights originating in or departing from the United States and Canada are eligible for Etihad Airways 24-hour cancellation policy.

You can change or cancel an Etihad Airways flight within 24 hours. As a result, there will be no cancellation fees. Here are some crucial things to think about before requesting a flight cancellation within 24 hours –

  • Both refundable and non-refundable rates would be subject to the 24-hour cancellation period.
  • Passengers who cancel their reservation after 24 hours must pay a ticket cancellation fee of 10% of the cost of the airfare in order to receive a refund.
  • Within 7-10 business days, the refund will be credited to the bank account or debit/credit card used for making the transaction.
  • Only the travellers in the United States and Canada are eligible for a 100% refund if they cancel within 24 hours of the flight’s departure, and they must book at least 7 days in advance.
  • The 24-hour grace period starts when you finish your flight purchase and receive your 13-digit e-ticket number.
  • Flights purchased using reward points are not subject to the 24-hour cancellation policy.
  • The cancellation policy for group fares does not apply if you cancel within 24 hours.
  • Passengers can request a change of flight without incurring an extra cost within 24 hours.

6. Can you cancel Etihad Airways flights for free?

We know you are wondering can you cancel Etihad Airways flights for free? The answer to your question is yes, you can cancel Etihad Airways flight for free.

Etihad Airways 24-hour cancellation policy clearly mentions that you can cancel Etihad Airways flights for free within the 24 hours of purchase. If you book a week or more before your Etihad Airways flight’s departure date, Etihad Airways will give you a full refund of your ticket price.

7. How to avoid Etihad Airways change and cancellation fees?

By using ‘Manage my booking’ function on Etihad Airways website is the most convenient way to alter your reservations. Etihad Airways allows its guests to make modifications online upto two hours before their flight. Through this service you will avoid Etihad Airways change and cancellation fees, also known as Global Service Fee.

  1. You can make following changes or requests two hours before the flight –
  2. Excess luggage can be booked
  3. Extra help can be requested
  4. Seats can be reserved or changed
  5. Update your contact information and passport details
  6. Add your Etihad Guest membership number to bid for an upgrade
  7. An Economy Neighbour-Free seat.

8. Does Etihad Airways refund canceled flights?

Eithad Airways refund canceled flights under situations where the flyers are not the reason for cancellation of flights. If your Etihad Airways flight is cancelled by the airline itself, you will be provided an alternate flight flying to your destination or a full refund, whichever you want.

However, if your flight was cancelled less than 14 days before it was scheduled to from an European airport, EU statutes provide that passengers may be entitled to compensation of up to US$700 per person.

If Etihad Airways is able to provide you with an alternate flight that arrives at a time that is very close to your original flight, you will not be entitled to compensation. The Etihad Airways won’t be liable to pay any compensation if the cancellation was necessitated by unusual circumstances.

9. How do you cancel an Etihad Airways flight with insurance?

If you decide to cancel an Etihad Airways flight with insurance, then you can opt to change your insurance policy at any time before the original departure date if you cancel or amend your ticket.

Please keep in mind that some modifications may result in an increment in the amount of the premium. In this instance, your existing insurance will be terminated and reimbursed, and you will be granted a new policy that will be fully charged.

If you need to cancel your insurance policy for any reason, you must do so within 48 hours of receiving it and before 48 hours of departure.

10. Can I cancel my Etihad Airways Flight and Get a refund?

While buying a flight ticket from Etihad Airways, there’s always one important question in the mind of the travelers – can I cancel my Eithad Airways flight and get a refund?

If you purchased your ticket on the Etihad Airways website, you can cancel it by calling their Contact Center or going to the ‘Manage My Booking’ area. All tickets purchased through a travel agent or a third-party website must be cancelled through the chosen medium of booking.

Under Etihad flight Airways cancellation policy for 2021, only refundable tickets are eligible for cancellation to claim and receive a refund. Read the fare terms on your ticket to see if you can cancel your Etihad Airways flight and, if so, how much you’ll be charged.

Travelers from the United States

If you book at least seven days before your flight, you can get a full refund if you cancel within 24 hours of buying the ticket. It will take a period of seven days for your refund to be processed. To get a refund, you can call the Global Contact Centre of Etihad Airways or go to one of their offices near you.

In the event of an unforeseen circumstance, tickets may be cancelled and refunded.

  1. If any flight on your itinerary is cancelled, you will receive a full refund according to Etihad’s cancellation policy.
  2. If you have been tested positive for COVID-19 48–96 hours before your flight from a government-approved institution, your ticket will be fully returned.
  3. If your government has put any travel restrictions.

11. What should I do if my flight gets cancelled?

There might be a case when your flight gets cancelled by the airlines. So, what should you do if you this happens then you are entitled for certain rights as mentioned below –

  1. Right to Compensation

If your flight is cancelled involuntarily or you are denied boarding, you are entitled to the following compensation from Etihad Airways:

For flights of less than 3,500 kilometres – €uro 400

For flights of more than 3,500 kilometres – €uro 600

If Etihad Airways is able to offer you re-routing on an alternative flight(s) whose arrival time does not exceed the scheduled arrival time of the flight booked, the compensation set out above will be reduced by 50%:

  • All flights of distance equal to less than 3,500 kilometres will be delayed by three hours,
  • All flights of distance greater than 3,500 kilometres will be delayed by four hours.
  1. Right to Reimbursement or Re-Routing

If you are refused boarding (voluntarily or unwillingly) or your flight has been cancelled, you have the option to pick among the following options:

(a) refund of the ticket price for the portion or portions of the journey not completed

(b) re-routing to your last destination as soon as possible under equivalent transportation conditions

(c) re-routing to your last destination in future at your leisure, under comparable transportation conditions, subject to seat availability.

If your flight is delayed for more than five hours and you choose not to fly, you are entitled to compensation as described in point (a) above.

  1. Right to Care

If you are refused boarding or your flight is cancelled or delayed for more than 4 hours (in the case of flights departing from Athens or Larnaca, the delay to quality for this is 3 hours or more), Etihad Airways shall provide you with the following services at no cost:

  • Two telephone calls, fax messages/telex or e-mails as long they don’t delay or interrupt flight departure.
  • Two meals and refreshment vouchers in a reasonable proportion to the waiting time, as long as it does not further delay the aircraft’s departure.
  • Hotel accommodations in the event where there is a requirement for a stay for one or more nights, or if a stay longer than that which you had planned is required.
  • Transportation between the airport and the site of lodging (hotel or other).

12. Can I cancel my Etihad Airways flight for free?

Initiating the cancellation of your Etihad Airways ticket does not involve any cost. However, you can get a refund for your cancellation of Etihad Airways flight for free. Here’s how –

  1. You have a time limit of 14 days to request a refund before your flight departs.
  2. If your flight is delayed for at least 5 hours and you decide not to fly, Etihad Airways flight cancellation policy entitles you for a full refund for the amount of your ticket that you did not use.
  3. You can get a full refund if you book a flight to or from the US atleast 7 days ahead of the flight’s scheduled departure but decide to cancel it within 24 hours of purchasing the ticket. The ticket, however, had to be purchased through Etihad’s sales office in your region in the USA.

In extraordinary circumstances, you may be able to cancel your flight ticket and obtain a full refund under the following conditions –

  1. If Etihad Airlines cancels any flight in your itinerary, the Etihad cancellation policy allows you to receive a full refund on your travel booking.
  2. You had a COVID test 48–96 hours prior to your flight from a facility approved by the government.
  3. Your travel is limited and restricted by your Government’s laws and regulations.

13. What is Etihad Airways same day cancellation policy?

Etihad Airways same day cancellation policy is quite easy to understand. However, you may want to know in detail what is Etihad Airways same day cancelling policy.

For the Guests in the United States

  • If you book your flight at least seven days ahead of time, you’ll be eligible to get 100% refund if you cancel your flight within 24 hours of purchasing the ticket. Please contact Etihad Airways Global Contact Centre or visit one of their local offices near you to receive a refund.
  • The 24-hour grace period begins when you complete your flight purchase and receive your 13-digit e-ticket number; flights purchased with reward points are not eligible for the 24-hour cancellation policy
  • Group rates are not subject to the cancellation policy if you cancel within 24 hours.
  • Within 24 hours of booking, you can request a change in your flight details without incurring additional fees.

14. What happens If an Etihad Airways flight is cancelled?

If your Etihad Airways flight is cancelled by the airline itself then you will be offered an alternative ticket or a full refund, depending on your preference.

If an Etihad Airways flight is cancelled less than 14 days before it was planned to depart from a European airport, EU rules allow passengers to receive up to US$700 in compensation per person.

You will not be entitled to compensation if Etihad Airways is able to provide you with an alternate flight that is scheduled to arrive at a time close to your original flight booking.

However, if the cancellation was caused by unexpected circumstances, Etihad Airways will not be liable for any compensation.

15. Can you cancel an Etihad Airways flight booked with Miles?

If you use Miles to book your ticket then you can cancel an Etihad Airways flight booked with Miles. Refunds are allowed up to the time limit of 24 hours before the flight’s departure. There is a flat 10% charge on the total miles (refund fee) for the reward booking, excluding any applicable taxes and carrier fees.

This Refund charge can be changed by Etihad Airlines without notice. Only the Etihad Guest Service Centre can process refunds. Refunds on the GuestSeat Reward tickets are stay valid for one year from the first scheduled date of travel of the originally purchased ticket (according to application of the refund fee).

16. How to use Etihad Airways credit from cancelled flight?

In the wake of the coronavirus pandemic, Etihad Airways launched ‘Etihad Credit’ in 2020 which allows customers to postpone their travel plans or use Etihad Airways credit from cancelled flight.

Anyone who has a flight booking done before June 30 has the choice to cancel it or receive the original booking value in Etihad Credit to use on their next trip.

However, as per the policy, bookings through the Etihad Credit were to be made before September 30, 2020, and the trip must be taken by December 31, 2020.

All types of fares, tickets and destinations were covered in this policy, although the customers have to cover up for the fare differences.

17. What Etihad Airways flight cancellation refund policy?

If you have booked your ticket directly from Etihad Airways website then you can cancel your booking by two methods –

  • calling the Etihad Airways Contact Centre
  • cancelling from the ‘Manage My Booking’ section on the website.

If you booked your flight ticket through a travel agent then it can be cancelled only through the agent or the third-party ticketing website you used to make the booking.

To know whether your ticket if eligible for refund or how much you’ll be charged for the cancellation, read the terms and conditions listed on your ticket.

As per Etihad Airways flight cancellation refund policy for 2021, only the tickets that fall under the category of ‘refundable’ are valid for a full refund.

Etihad Airways flight cancellation refund policy

  1. If you cancel your ticket within the 96 hours of your flight then you will be charged an additional 10% refund fee
  2. Refunds against the cancelled ticket(s) will be made as per the price of ticket at the time of booking.
  3. You may be charged a nominal cancellation fee based upon your route and fare.
  4. Refunds against cancellation may take 14 – 30 working days to reflect in your bank account or credit card statement.
  5. In case of the death of the guest or a close relative or an unfortunate event like death of a co-passenger, the refund fee will be waived off.
  6. Infact tickets are 100% refundable.
  7. Any ticket cancellations done are irreversible.

For Guests in the US and Canada

If you cancel your ticket booking within 24 hours of purchasing the ticket, you will be eligible to receive a full refund if you have made a booking at least seven days prior to the flight schedule. Processing time for the refund id seven days. To receive the refund of your cancellation, contact Etihad Airways Global Contact Centre or visit one of their local or regional offices near you.